Terms of Use And Conditions.

Introduction

Your use of this website is governed by the terms and conditions set forth below (the “Terms of Use”). Please read them carefully. By using this website, you agree to comply with and to be bound by these Terms of Use. If you do not agree to these Terms of Use, you may not use this website and should exit from it now. Call Ms. Fix It, which owns this website and operates this website (collectively, “Company,” “we” or “us”), reserve the right to change this website and these Terms of Use at any time without notice to you by posting such changes to this website. You can view the most current version of these Terms of Use by clicking on the “Terms of Use” hypertext link located at the bottom of the home page in this website. If at any time a Cleaner feels threatened, bullied, or at risk of harm, we reserve the right to immediately terminate the contract and the Client will be responsible for the entire payment due for services reserved.

Usage Restrictions

You may not copy, distribute, or transmit any of the content of this website without our prior written consent. You may, however, make one copy of any material on this website for personal, non-commercial use provided that you neither modify nor alter the material in any way, nor delete or change any copyright or trademark notice. We reserve complete title and full intellectual property rights for materials copied from this website. We provide the content of this website for lawful purposes only.

You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of this website or any of its content, or in any way reproduce or circumvent the navigational structure or presentation of this website or any of its content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through this website. We reserve the right to bar any such activity.

You may not attempt to gain unauthorized access to any portion or feature of this website, or any other systems or networks connected to this website or to any of our servers, or to any of the services offered on or through this website, by hacking, password “mining” or any other illegitimate means.

You may not probe, scan or test the vulnerability of this website or any network connected to this website, nor breach the security or authentication measures on this website or any network connected to this website. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this website or any transaction being conducted on this website, or with any other person’s use of this website.

You may not use this website or any of its content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes our rights or the rights of others.

We cannot and do not guarantee or warrant that files made available for downloading through this website will be free of infection or viruses, worms, Trojan horses or other code that manifests contaminating or destructive properties. By accessing this website, you acknowledge and agree that it is your responsibility to implement sufficient safeguards and procedures to ensure that any files obtained through this website are free from such contamination.

Links to Other Websites

This website contains links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by us of the companies or the content of any linked third-party websites. We do not control nor are we responsible for the content of linked third-party websites, and we make no representations regarding the content or accuracy of materials on the linked third-party websites. If you access any linked third-party websites, then you do so at your own risk

Privacy and Protection of Personal Information

Please see the “Privacy Policy” hypertext link located at the bottom of the home page in this website regarding the collection and use of your personal information. Additionally, by using this website, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to this website may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.

Accounts, Profiles, Passwords and Security

Certain features or services offered on or through this website may require you to open an account (including setting up a username and password) or create a profile for use in applying for something (for example, a job). You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of you failing to keep this information secure and confidential. You agree to notify us immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by us or any other user of or visitor to this website due to someone else using your username, password or account as a result of your failing to keep your account information secure and confidential.

You may not use anyone else’s username, password or account at any time without the express permission and consent of the holder of that username, password or account. We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

Copyright

The entire contents of this website, including but not limited to: text, graphics, logos, button icons, Flash movies, images, audio clips, digital downloads, data compilations and software, are the property of Company, its content suppliers, affiliates or its clients and are protected by domestic and international trade dress, patent, copyright and trademark laws and various other intellectual property rights and unfair competition laws. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute any portion of the website contents without our prior express written consent.

Your submissions of files, including, but not limited to: resumes, email, flash movies, images, logos, audio loops and other software hereby constitutes your agreement to grant us a nonexclusive, royalty-free, worldwide, sublicensable, perpetual license to reproduce, distribute, transmit, modify, adapt, sublicense and publicly display any such submissions. You also grant us the right to utilize your name in connection with all advertising, marketing and promotional materials related thereto.

No Warranty

WE PROVIDE THIS WEB SITE AND ITS CONTENT “AS IS” AND WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS, IMPLIED, OR STATUTORY. WE SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE DO NOT REPRESENT OR WARRANT THAT THIS WEB SITE WILL BE ACCESSIBLE WITHOUT INTERRUPTION OR THAT THIS WEB SITE, ANY CONTENT FROM THIS WEB SITE, OR THE SERVER THAT MAKES THIS WEB SITE AVAILABLE ARE FREE FROM ERRORS, DEFECTS, DESIGN FLAWS, OMISSIONS, VIRUSES, OR OTHER HARMFUL COMPONENTS. YOUR USE OF THIS WEB SITE IS AT YOUR OWN RISK. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, IN WHICH CASE PORTIONS OF THIS DISCLAIMER MAY NOT APPLY TO YOU.

Limitation of Liability

IN NO EVENT WILL WE BE LIABLE, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE, OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY, OR OTHER THEORY, TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES), ARISING OUT OF OR IN CONNECTION WITH ANY USE OF, THE INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEB SITE OR ITS CONTENT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN WHICH CASE PORTIONS OF THIS LIMITATION MAY NOT APPLY TO YOU. IN NO EVENT WILL WE BE LIABLE OR RESPONSIBLE FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THIS WEB SITE, INCLUDING, WITHOUT LIMITATION, ERRORS IN PRICING OR AVAILABILITY OF SERVICES AND PRODUCTS, OR DAMAGES THAT MAY RESULT FROM MISREPRESENTATION OF AGE BY A USER OF THIS WEB SITE.

Indemnification

You agree to indemnify, defend and hold harmless Company, its parent, affiliates, shareholders, agents, licensors, suppliers and any third-party information provider to this website, together with their officers, directors, owners, partners and employees, from and against all losses, expenses, damages and costs, including attorney’s fees, resulting from: (a) any violation of these Terms of Use (including negligent or wrongful conduct) by you; or (b) your use and access of this website.

Violations of These Terms of Use

You agree that we, in our sole discretion and without prior notice, may terminate your access to this website and/or block your future access to this website if we determine that you have violated these Terms of Use or other agreements or guidelines which may be associated with your use of this website. You also agree that any violation by you of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to us, for which monetary damages would be inadequate; and you consent to our obtaining any injunctive or equitable relief that we deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies we may have at law or in equity.

You agree that we, in our sole discretion and without prior notice, may terminate your access to this website for cause, which includes: (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of this website or any service offered on or through this website, or (4) unexpected technical issues or problems.

Resolution of Disputes

Governing Law/Disputes. These Terms of Use shall be governed by and construed in accordance with the laws of the State of without application of conflict of laws rules. Venue for all Claims (defined below) not subject to arbitration shall be in state or federal courts located in Washington

Resolution of any Dispute. In the event a dispute arises between you and us, we want to provide you with an efficient, neutral and cost-effective means of resolving the dispute. Most customer concerns can be resolved quickly and to the customer’s satisfaction by calling or emailing our customer care department, which may be accessed by clicking on the “Contact Us” link in the side menu. If, however, there is an issue that needs to be resolved, the following terms describe how both of us will proceed:

Limitation of Legal Remedies. INSTEAD OF SUING IN COURT, YOU AND WE EACH AGREE TO ARBITRATE DISPUTES ON A BILATERAL (INDIVIDUAL) BASIS. You and we agree that any dispute, controversy or claim arising out of your use of this website or its content (“Claims”) which cannot be settled by mutual agreement of the parties shall be resolved by one arbitrator through binding arbitration. This agreement to arbitrate is intended to be broadly interpreted. It includes Claims based in contract, tort, statute, fraud, misrepresentation or any other legal theory. The arbitrator’s decision and award is final and binding, with some exceptions under the Federal Arbitration Act, 9 U.S.C. § 1, et seq., and judgment on the award may be entered in any court with jurisdiction.

Class Action Waiver. You and we each agree that each of us is waiving the right to a trial by jury and may bring claims against the other only in an individual capacity and not in a class action or representative proceeding. All arbitrations shall be conducted on an individual (and not a class-wide) basis; and an arbitrator shall have no authority to award class-wide relief. You acknowledge and agree that these terms specifically prohibit you from commencing any legal proceedings as a representative of others or joining in any arbitration proceedings brought by any other person (“class action waiver”).

Arbitration Procedures. A party who intends to seek arbitration must first send to the other a written Notice of Dispute describing the nature and basis of the Claim and setting forth the specific relief sought.

Choice of Law. This Agreement concerns a transaction in interstate commerce, and therefore shall be governed by the United States Federal Arbitration Act, 9 U.S.C. § 1 et seq. The FAA’s provisions, not state law, govern all questions of whether a dispute is subject to arbitration.

Exception. Any claim or action for indemnification, contribution, interpleader or injunctive relief arising out of a Claim shall not be subject to arbitration.

Additional Terms

Our failure to insist upon or enforce strict performance of any provision of these Terms of Use shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of these Terms of Use. We may assign our rights and duties under these Terms of Use to any party at any time without notice to you. If any of these terms shall be deemed invalid, void or, for any reason, unenforceable, that term shall be deemed severable and shall not affect the validity or enforceability of any remaining term. Any rights not expressly granted herein are reserved.

Entire Agreement

These Terms of Use constitute the entire agreement between you and us regarding this website. These Terms of Use supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us regarding this website. No modification of these Terms of Use will be effective unless we authorize it.

Services Terms and Conditions

Call Ms. Fix It – Cleaning Specification 

  1. Definitions
    “The Company ” – means Call Ms. Fix It and/or any franchisees trading under a franchisee agreement
    “Cleaner” – means the person or firm carrying out cleaning services on behalf of the Company.
    “Client” – means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning services are supplied by the Company.
    “Service” – means the cleaning services carried out on behalf of the Company.
    “Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to carry out the Service.
  2. Cleaning Services(we will clean areas with standard cleaners. If areas require more than one pass of cleaning, we will move on to the next item on our list. Areas that require additional attention are deemed either as deep cleaning or post construction cleaning, or neglected/damaged. Neglected homes may require more than one day to deep clean due to the layers of dust, debris, or damage. We will not move furniture, window screens, or curtains, in order to clean an area, unless instructed to do so prior to arrival. If you hired us to clean your windows and they are covered behind a screen, it is your responsibility to remove and replace the screen. This is due to risk of possible framing damage in older homes. 
    1. Apartment or Homes under 1000 sq feet: Standard One Time Cleaning-Services includes:
      1. Cleaning inside and out: Appliances, Cupboards, Built-In Drawers
      2. Vacuuming of carpets and baseboards
  • Mopping of floors: We will clean the floors with a standard cleaner. If the floor requires more than one pass of cleaning, we will move on to the next item on our list. Floors that require additional attention are deemed either as deep cleaning or post construction cleaning, or damaged.
  1. Wiping of countertops, tops of washer/dryer
  2. Shower/Tub wiped down (hard scrubbing is considered deep cleaning)
  3. Toiletswe do not clean toilets or human or pet waste around toilets. Your poo is your business.
  • Mirrors

 

Potential add-ons: IF NOT BOOKED AS A DEEP CLEAN

  • Major Appliances $50
  • Cabinet Interiors $100 kitchen, $50 laundry room/per bathroom
  • Wooden Molding/Arches/Built-ins $40 per area
  • Fridge $80
  • Windows Inside or out: $20 per standard window, $50 picture window, $50 per glass bar door or sliding glass door *must be arranged in advance
  • Windowsills, window tracks $10 per track 
  • Inside washer/dryer $20 per
  • Blinds *ask for pricing
  • Light Fixtures *must be arranged in advance
  • Doors, Door Frames, Walls *ask for pricing
  • Patio/Deck Cleaning
  • Window Screens $10 per screen for dusting, if screen warrants scrubbing with cleaner and a hose $20 per screen fee is applied to final invoice
  • Pressure Washing

 

  1. Deep One Time Cleaning-Services includes: Our deep cleaning service is for up to four hours (two people for four hours, or four total labor hours – i.e. two people times two hours) of cleaning. If your home takes more than four hours, we will contact you with the option to extend the time. Please keep in mind that if we arrive to a jobsite and the home is not as expected, we may take longer or require additional resources to clean your home. If the Client requests added services at the time services are rendered, they will be billed in addition to the one-time cleaning rate. We base our estimate on the size of the home, condition of the home, and location. If we arrive at the property and discover that the home’s size or condition was misrepresented by the Client, our Crew has the right to refuse service (non-refundable deposit), or charge a surcharge for the size or condition-additional cleaning time will be required if either of these situations occur. The Client will be billed for the additional time, resource plus the surcharge.
    1. Everything in the standard cleaning list plus:
      1. Bathroom/Kitchen tiles
      2. Inside and outside appliances
      3. Inside windows and sliding glass doors
      4. Wiping of light switches and door knobs
      5. Inside cupboards/closets *if empty
      6. Contract
        2.1. These Terms and Conditions represent a contract between Call Ms. Fix It and The Client.
        2.2. The Client agrees that any use of The Company’s services, including placing an order for services by telephone, email or website forms shall constitute the Client’s acceptance of these Terms and Conditions.
        2.3. Unless otherwise agreed in writing these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by The Client.
        2.4. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.
        2.5. The Company operates a minimum charge of 2 hours per cleaning visit.
      7. Payment
        3.1. All work carried out by The Company at your request, whether experimental or otherwise will be charged accordingly. Any work undertaken by The Company on behalf of The Client is carried out on the basis that The Client has fully approved such work whether or not we have received an official order providing there is evidence of written or verbal confirmation to proceed, including letter, facsimile or email correspondence between the parties.
        3.2. Payments of fees rendered by invoice are due within the dates stated on the invoice via RBS, our appointed Bank.
        3.3. Interest may be applied to any overdue accounts at a rate of 10.5%. Where payment has not been received, we reserve the right to withhold services, documents and information, and have the right to cease to work on your account, and to terminate the engagement if payments are unduly delayed.
        3.4. Any expenses incurred whilst working on your behalf will be charged and appropriate records will be kept and will be available for inspection. Such expenses may include the use of meeting rooms and other facilities, internal printing, courier charges, and international but not national telephone calls.
        3.5. Consistent late payment will incur a 20% pre-payment for all future work.
        3.6. We have a statutory right to interest and compensation for debt recovery costs under the late payment legislation if not paid according to agreed credit terms. The penalties and interest now apply to all businesses regardless of size.
        3.6. Unless otherwise expressly stated, all prices shall be in dollars.
        3.7. We shall invoice monthly or at the end of a project dependent on the agreed terms.
        3.8. All prices are Net and no settlement discount is allowed. All accounts are payable no later than 7 (Seven) days from date or invoice unless otherwise agreed by The Company in writing. Note that the payment terms are required whether you have signed off on the copy or not.
        3.9. After the 7-day payment period has passed all unpaid amounts will be sent to a third party collection agency at the expense of the Client. Client agrees to pay for the debt for work commenced plus the percentage amount collected by the Collection Agency as their fee.
        3.10. All quotations offered by us are deemed valid for a period of 30 (Thirty) days, after which time we reserve the right to revise the said quotation.
        3.11. We provide services on a one-off and retainer basis.
        3.12. Any additional work requested that isn’t covered in the original brief will be quoted separately and added to the original invoice. One month’s notice is required to discontinue the service.
        3.13. All Cleaning service prices are reviewed each year and adjusted in line with inflation, minimum wage increases or any reasonable circumstances.

3.14 Payment made via credit card is subject to current credit card fees, 2.2-4% will be added to your invoice.

  1. Equipment/Materials
    4.1. Cleaning materials are provided by the Company. If you require us to use your solutions or equipment, they must be safe to use/operate, in full working order and must not require any special skills to be used for the purpose of cleaning.
    4.2. If the Client has equipment that is complicated to operate, the Client must provide clear and detailed instructions to the Cleaner.
    4.3. If the Client requires the Cleaner to use their own materials and equipment including vacuum cleaner the Company cannot accept any liability should anything go wrong with either the equipment or the outcome of using it.
    4.4. Our crew does their best to educate themselves on the proper cleaning techniques and solutions for surfaces. It is the Client’s responsibility to communicate with the company if any of the surfaces to be cleaned need a specialized cleaner.
  2. Checklists
    5.1. We shall provide the client a checklist on request or ask all clients to leave a list of priorities for the cleaner. This means that the cleaner can tick off top to bottom what they are able to do within the allotted time.
  3. Refunds
    6.1. No refund claims will be given once the cleaning service has been carried out. If for any reason the Client is dissatisfied with any aspect, they must notify the Company within 24 hours and this will be rectified.
    6.2. Refund will be issued only if the Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning session and a payment has been already received by the Company.
    6.3. Refund will be issued if a Cleaner does not attend a cleaning visit, payment for which has been already received by the Company.
  4. Cancellation
    7.1. The Client agrees to pay the full price of the cleaning visit, if: a) the Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment; b) the Client fails to provide access to the service premises thus preventing the Company to carry out the booked work; c) there is a problem with the Client’s keys and the Cleaner cannot let themselves in. If keys are provided, they must open all locks without any special efforts or skills.
    7.2. If the Client needs to change a cleaning day or time the Company will do its best to accommodate them. A minimum of 24 hours’ notice is required.
    Please note that the Company cannot guarantee that the same operative will be available on the new day and at the time the Client requires. Any changes in the cleaning schedule are subject to availability.
    7.3. The Company’s cleaning operatives work on any day of the week including Bank Holidays. If the Client’s cleaning visit is due on a Bank Holiday and she/he hasn’t called or e-mailed the Company to cancel the visit 24 hours prior to the start of the cleaning session, the Client agrees to and understands that the regular amount due for that cleaning visit will be charged regardless of whether the cleaning operative has cleaned the Client’s property or not.
  5. Termination
    8.1. The Client may terminate this contract by giving 30 days prior notice in writing once the initial contracted term (12 months) has ended.
    8.2. If The Client wishes to terminate the contract within the initial contracted term (12 months), The Client must pay the outstanding balance for the remainder of the contract.
    8.3. The Client agrees to pay a cancellation fee equivalent to 30 days service if: 1) No notice is given; 2) The Client provides a termination of notice less than 30 days
    8.4. Prior to termination of the Contract, the Client is obliged to provide details of any incoming contractor for the purposes of compliance with the Transfer of Undertaking (Protection of Employment) Regulations 2006
  6. Claims
    9.1 The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours. If a problem occurs on a Saturday it must be reported by Monday 12:00 in order to be accepted as a valid claim. Failure to do so will entitle the Client to nothing. The Company may require entry to the location of the claim within 24 hours to correct the problem. Any refunds or adjustments must be requested to the Company directly and subject to approval by the Company.
    9.2. The Client waives his right to stop payment on his cheque unless the Company fails to make good on the guarantee shown in part 15.
    9.3. While the Cleaners make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives.
    9.5. In case of damage, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement from a Company’s source upon payment of cleaning services rendered.
    9.6. The Company shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e. marble, granite, etc.) are assumed sealed and ready to clean without causing harm.
    9.7. Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Company and the Insurance Provider(s). Monetary compensation as well as legal fees may incur.
    9.8. Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a per location liability limit of $30.
  7. Complaints
    10.1. All complaints are taken seriously. If you are not happy with any aspect of our service please call us as soon as possible and give us the chance to rectify it. Your custom is very important to us and we want you to be happy.
    10.2. If the Client is dissatisfied with a currently occurring service, The Company asks that The Client notifies us as soon as they notice anything that might be to their dislike. If the client is on site at the time of cleaning, and does not address any concerns with the cleaners, it is assumed that all cleaning was commenced to the Client’s approval. Please do not wait until the service has ended to speak up. Client has 24 hours to report any concerns, if nothing is reported within this time, the Client is responsible for full payment per the invoiced amount.
  8. Liability
    11.1. The Company shall not be liable under any circumstances f or any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with a late arrival of Company operatives at the service address. The Company endeavors to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company’s operatives may arrive with a delay or the cleaning visit may be re-scheduled.
    11.2. The Company shall not be liable under any circumstances f or any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with – 1. A cleaning job not complete due to the lack of hot water or electricity 2. Third party entering or present at the Client’s premises during the cleaning process.

11.3. Any existing damage to Client’s property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative. Any damages worth $100.00 or less.

  1. Supplementary Terms
    12.1. If the Client requests keys to be collected by the Company’s operatives from a third party ’s address then a $25.00 charge will apply. The charge will cover only the pick-up of keys. If said keys need to be returned back to the third party’s address or any other address, additional charge of $25.00 will apply.
    12.2. The Company reserves the right to re-evaluate rates at any time should the Client’s initial list of tasks change.
    12.3. The Company reserves the right to amend the initial quotation, should the Client’s original requirements change or if the area or square footage of the home is misrepresented by the Client prior to arrival and agreement of estimate.
    12.4. If any estimates of how long it will take the cleaning operatives to complete the job are being provided those are only estimates based on the average time it takes to clean a home or an office of similar size to the Client’s, it being difficult to calculate precisely how long such tasks may take and that a degree of flexibility may be required. Please note that one off cleans may take longer to complete due to longer intervals between cleaning sessions, number and type of cleaning tasks required, condition and quality of surface areas, when compared to the regular maintenance cleaning of the same property.
    12.5. The Client understands that the price he has been quoted may vary according to condition of property and room sizes etc.
    13.6. The Company shall endeavor to arrange a replacement cleaner if your regular cleaner cannot attend a scheduled visit, and will inform the Client prior to the visit.
    12.7. Post Construction Cleaning (Builders Cleaning), Event Cleaning or badly neglected homes may take up to three times longer than a well-maintained home requiring general cleaning. Therefore, the Company advises the Client to ask f or our specialist cleaning services: Builders Cleaning or Event Cleaning.

As a kind reminder, homes that have been remodeled or are newly constructed have layers of dust that is not easily seen. Contractors that failed to cover the floors, cabinets, cupboards, window frames, appliances, and closets will result in highly difficult to clean areas. If you hire us for deep cleaning post construction, we will wipe all areas 2-3 times. If the area is not clean to your satisfaction, we suggest that you talk to your contractor about hiring a pro level vacuum and floor cleaner. We are not responsible for areas that do not come clean due to the neglect of contractors. Furthermore, we will clean the area once and move on, if dust from construction continues to settle on freshly cleaned areas, we will not reclean the area.
12.8. The cleaning operatives are not allowed to hand wash any items of clothing belonging to the Client. The Company advises that our operatives can only use a washing machine for such tasks.
12.9. All fragile and highly breakable items must be secured or removed prior to our arrival.
12.10 Our crew will not come in contact with harmful materials left behind by contract workers. Unless agreed upon ahead of time, our crew will not clean up debris that contains formaldehyde, nails/screws or stables, or human/pet waste.
12.11. The Company reserves the right to make reasonable changes to the Terms and Conditions in agreement with the other party.